Please read these terms and conditions (“T&Cs”) carefully before booking our services.

Fees & Payments

Payment are to be made before the commencement of any lessons.

All bookings are confirmed only after 100% payment is made.

Subsequently made on every 3rd/4th lesson unless told otherwise. E.g payment made 2 days before class. Class starts on 4th next payment will be on 25th before the next class. (5th lesson)

Non-payment of school fees by the stipulated payment date will result in forfeiting of placement for the following term. If unable to do so, inform us and there will be a grace period of 15 days with 50% of fees made first.

Upon commencement of a term, all fees paid are non-refundable. Request for refund of school fees requires written notification to the school at least fourteen days prior to commencement of the term.

If the request is made less than fourteen days before the first lesson, a cancellation charge of $53.50 will apply.

Lessons will be put on hold if the School closes due to contagious diseases or unforeseen circumstances.

Students are to ensure they attend the selected day & time, should the student not attend with no valid reasons will be deemed to have forfeited the class in question.

Registration fee :

A one time Registration/ Insurance fee of $60 shall be charged for new sign ups.
If lessons are stopped for more than 3 months, the $60 fee shall apply again.

Group lessons

For 5 & more students, it will be considered a group class.
Coaches can postpone the lesson if the number of students does not meet the requirements for that day.

Student’s Placements

All students are sorted accordingly their to age and/or proficiency level.
For the purpose to ensure maximum activity is covered per lesson, as well as progress of students.
Allowing students to have the best learning and achievement of milestones.
Each proficiency level is in accordance with the different levels described by Swim Confidence.

Change of class arrangements

SwimConfidence reserves the rights to make
necessary arrangements.
Higher price differences are to be paid by the student.
Lower price differences will not be reimbursed or credited by the school.

Make up lesson

Make-Up Lesson Policy

Please note that it will be the parent’s responsibility to arrange & book make up lessons.

Lateness will not be compensated or make-up.
A limit of 1 make-up lesson per 4 lesson ( 1 Month).
If make-up lesson cannot be arranged, neither alternative form of teaching session nor refund will be given.
All date/time of make-up lessons will be given and it will be forfeited if sick or absent. (Subjected to coach’s availability).
The school must be notified of absence at least 1 week in advance or 1 day notice for unwell/sick.
If unable to do so, do produce a copy of student’s medical certificate thereafter.

If there is at least 4 student waiting for make up lesson, we can conduct a make up class (base on coach’s availability)

Students are able to join ongoing group lessons (same proficiency) for make up classes as well.

Please contact our admin to book your slots.

If the school is not notified, the lessons missed will be forfeited.
If you will be away for any part of the term, kindly inform us before we proceed with the payment.
To reserve your slot for the following term, 100% payment is required.

Private/Group lessons missed due to bad weather will still be counted as one lesson.

Relief / Subsitute coaches

If the scheduled swimming instructor is unavailable, Sconfidence reserves the right to provide the student/ class with a substitute swimming instructor.

Bad weather Policy

The instructor may, in his or her absolute discretion, decide to continue with the class if the rain is light, and there are no reports of thunder or lightning in Singapore.

Lesson will continue as long as there’s no lightning risk.

Should there be lightning or thunder alert, the coach will be conducting dry land activities.

In determining whether there have been reports of thunder or lightning in Singapore, SCONFIDENCE shall be entitled to take reference from the NEA-MSS Lightning Alert website.

Private lessons

If your class is held at your condo’s pool, you will need to check with the management to see if there is any paperwork that is required.
If there is any deposit required by the condo’s management, the amount will have to be borne by the student.
If there are any parking charges, the student will need to cover that amount.

RAINY WEATHER

Should there be rain, it’s the student’s responsibility to contact our admin/instructor at least 1hour / 30 mins before lesson.

Schedule for make up lessons will be in favor of the instructor’s availability.

Whether or not the make up class is scheduled, the missed lesson will be counted.

Non-Transferable or refundable

As we’re selling our service, refunds are generally not given.

All registration and lessons are strictly non-
transferable to other people and cannot be
refunded or credited under any
circumstances.

Given a valid reason, refunds will only be granted at the sole discretion of our company however, not guaranteed.

Once lessons commence, no refunds will be given. This is a strictly enforced policy.

It is the student’s responsibility to understand this refund policy prior to registration for lessons through Sconfidence.

Cancellation of your enrollment will lead to a
forfeiture of all unused lessons.

Termination

Two weeks’ notice is required from every student wishing to terminate his/ her lessons.

Request or change of coach

SwimConfidence does not guarantee such request as it is subjected to the coach’s availability or the student’s type of lesson.

The lesson rates might also change should you request for a coach of your choice.
Swim Confidence reserves the rights to assign any coach to students/class.

Freelance coach

In an event that Sconfidence’s coaches does not have any available time slot to coach the student, we will reach out to other coaches who is qualified and experienced to take the lesson.

Freelance coaches rate, as well as their policies will depend on that particular coach.

Sconfidence will check each and every freelance coaches profile before allowing them to take the class.

Diaper Policy

To minimise inconvenience to everyone, any
students age 4 and below or not potty trained are required to wear swim diapers.
Also, diapers are required to be close-fitted to prevent any leakage.

Lost & Found

Students are responsible for their own belongings or swim equipment.
Swim Confidence will not be liable for any missing, loss or damage personal possessions.

Prolonged sickness

If student has been diagnosed with an illness or ailment and is expected to be sick for a prolonged period, you should notify us as early as possible.

We will endeavour to offer make up classes to your child or ward within the same month if possible – this is subject to availability and will be dealt with case by case.

If no makeup classes are available, we may consider other options in our sole discretion, but have no obligation to offer more than two make up classes per term, or any refunds.

Media Release

By attending our lessons, you agree to allow Swimconfidence to utilize all forms of media taken in the pools for our marketing materials.

Responsibility.
SwimConfidence shall not be responsible for any claims regarding any injury, damage or loss of life during lesson.

PDPA

Personal information collected on our form is for the purpose of course registration, course survey, account servicing and receiving of news & updates on SwimConfidence courses or activities.

SwimConfidence is committed on ensuring the confidentiality of the personal information & undertakes not to reveal applicant’s information to any 3rd parties & program partners without prior consent of the applicant.

If you suspect your data has been compromised, please inform our
administrative assistants.

SwimConfidence reserves the right to change the terms & conditions, as it deems necessary, without any advance notification.

Need help?

Get in touch

Sswimconfidence@gmail.com

Whatsapp Message Only
+65 92478031 – Crystal
+65 92222629 – Aloysius